100% calls recorded · 7-year retention
Compliance & QA.
SEBI-mandated recording archive, DND/consent ledger, and automated call QA scoring.
Calls recorded today
100% capture rate
Avg QA score
/100
↑ 2.4vs last week
DND respected
Numbers on do-not-call
Flagged for review
Human QA queue
SEBI checklist
Call recording consent prompt before every outbound call
Risk disclosure script played on F&O / derivatives recommendations
DND scrubbing against TRAI DND registry — refreshed hourly
Call recordings retained for 7 years (S3 Glacier, AES-256)
RM identity disclosed in opening script (SEBI Reg. 9.2)
Quarterly auditor access log — pending Q2 sign-off
Call recording archive
| Recording | Client | Campaign | Lang | Consent | QA | Flags | Action |
|---|---|---|---|---|---|---|---|
REC-10000 5:39 PM · 1:10 | Rahul Sharma AS100000 | Lead Nurturing | Hindi | Express | 78 | None | |
REC-10001 5:28 PM · 2:19 | Priya Patel AS100037 | Dormant Reactivation | English | Recorded | 85 | None | |
REC-10002 5:17 PM · 3:28 | Vikram Singh AS100074 | KYC Drop-off | Tamil | Recorded | 92 | High-pressure language | |
REC-10003 5:06 PM · 4:37 | Anita Reddy AS100111 | Cross-sell | Telugu | Recorded | 99 | None | |
REC-10004 4:55 PM · 1:46 | Mohammed Faisal AS100148 | Margin Call | Marathi | Recorded | 84 | Missing risk disclosure | |
REC-10005 4:44 PM · 2:55 | Deepika Kumar AS100185 | Lead Nurturing | Kannada | Recorded | 91 | None | |
REC-10006 4:33 PM · 3:14 | Ravi Krishnan AS100222 | Dormant Reactivation | Bengali | Recorded | 98 | None | |
REC-10007 4:22 PM · 4:23 | Pooja Verma AS100259 | KYC Drop-off | Gujarati | Recorded | 83 | Unverified claim | |
REC-10008 4:11 PM · 1:32 | Arjun Mehta AS100296 | Cross-sell | Punjabi | Recorded | 90 | None | |
REC-10009 4:00 PM · 2:41 | Kavya Nair AS100333 | Margin Call | Malayalam | Express | 97 | None | |
REC-10010 3:49 PM · 3:50 | Suresh Pillai AS100370 | Lead Nurturing | Odia | Recorded | 82 | None | |
REC-10011 3:38 PM · 4:59 | Sneha Iyer AS100407 | Dormant Reactivation | Hindi | Recorded | 89 | High-pressure language | |
REC-10012 3:27 PM · 1:18 | Amit Kumar AS100444 | KYC Drop-off | English | Recorded | 96 | None | |
REC-10013 3:16 PM · 2:27 | Neha Joshi AS100481 | Cross-sell | Tamil | Opt-out | 81 | Missing risk disclosure | |
REC-10014 3:05 PM · 3:36 | Rajesh Gupta AS100518 | Margin Call | Telugu | Recorded | 88 | None | |
REC-10015 2:54 PM · 4:45 | Lakshmi Menon AS100555 | Lead Nurturing | Marathi | Recorded | 95 | None | |
REC-10016 2:43 PM · 1:54 | Karthik Subramanian AS100592 | Dormant Reactivation | Kannada | Recorded | 80 | Unverified claim | |
REC-10017 2:32 PM · 2:13 | Aditi Bose AS100629 | KYC Drop-off | Bengali | Recorded | 87 | None | |
REC-10018 2:21 PM · 3:22 | Manish Agarwal AS100666 | Cross-sell | Gujarati | Express | 94 | None | |
REC-10019 2:10 PM · 4:31 | Riya Kapoor AS100703 | Margin Call | Punjabi | Recorded | 79 | None | |
REC-10020 1:59 PM · 1:40 | Sandeep Yadav AS100740 | Lead Nurturing | Malayalam | Recorded | 86 | High-pressure language | |
REC-10021 1:48 PM · 2:49 | Meera Krishnan AS100777 | Dormant Reactivation | Odia | Recorded | 93 | None | |
REC-10022 1:37 PM · 3:58 | Vishal Saxena AS100814 | KYC Drop-off | Hindi | Recorded | 78 | Missing risk disclosure | |
REC-10023 1:26 PM · 4:17 | Divya Pillai AS100851 | Cross-sell | English | Recorded | 85 | None |